Confirmed in writing by Omi support on August 21
Independent consumer documentationLast updated August 23, 2026
DOCUMENTED PRICING CHANGEORDER #21308
Omi advertised $199.
The app showed $269.91.
A documented timeline of subscription pricing, changing service limits, customer correspondence, and what happened when one purchaser asked Omi to honor the price he says influenced his purchase.
Independently operated. Not affiliated with, endorsed by, or operated by Omi or Based Hardware, Inc.
$69.92 higher than the written support representation
Shown in preserved Omi articles and the earlier Help Center capture
A 75% reduction in the published allowance
THE CENTRAL DOCUMENT
Omi acknowledged inconsistent published materials.
The August 23 email does not resolve every question. It does confirm that the earlier $199.99 support statement was wrong and that Omi’s published materials contained inconsistencies.
“The $199.99 annual figure in my message of 21 August was my error and I should not have quoted it to you as I did. The price shown in the app is the live one. I have raised the inconsistencies you identified in our published materials with the team for review.”
WHAT HAPPENEDA dated record.
Full timeline →A dated record.
One unresolved question.
Earlier Help Center wording preserved
The purchaser identifies this Help Center version as the one visible when he bought the hardware. It lists 1,200 Basic minutes and Unlimited at $199 per year or $19 per month; the screenshot itself does not establish its capture date.
OMI-HELP-002 ↗Order placed
Order #21308 purchased for $203.99 while earlier Omi materials reportedly showed approximately $199 annually and 1,200 free monthly minutes.
OMI-ORDER-001 ↗Different price appears
Before the hardware arrived, the Omi app displayed $269.91 for annual Unlimited service.
OMI-APP-001 ↗Support confirms $199.99
Omi support wrote that Unlimited was $19.99 monthly, or $199.99 if purchased annually.
OMI-EMAIL-001 ↗FAIRNESS MATTERS
Read Omi’s position →What Omi says
Omi says the $199.99 support statement was an error, the app displayed the live price, discrepancies were referred for internal review, and the purchaser received a complete refund.
PUBLIC ARCHIVE STATUS
18 indexed records
The archive includes redacted correspondence, transaction records, and public screenshots while distinguishing verified files, first-person recollection, and unresolved banking information.
Browse evidence index →